With over 5 years of experience, I've been at the forefront of fueling startup growth and ensuring outstanding customer experiences in the dynamic world of high-growth early-stage ventures.
My expertise lies in telling impactful stories through design and video, crafting scalable playbooks, and nurturing cross functional synergy, all geared toward increasing revenue and customer value. As a Customer Marketing and Engagement Manager, I orchestrated the transformation of a $1 million ARR into a thriving $4 million in just 2 years, a testament to my commitment to driving success from the very beginning.
If you're also passionate about changing the world through business, let's connect!
Designed a beautiful banner to be used at sales conferences.
Wrote and designed an educational flyer for clients to distribute to their customers.
Created a simple infographic flyer for sales distribution.
Developed a sleek report to communicate value proposition to customers through a monthly report.
Revamped business card design for cleaner design and easier reading for senior customers.
Created an effective 1 page sales sheet from scratch.
Worked with a small team to mock-up a custom website design, write website specifications and launch a beta product as a co-founder of an e-commerce startup.
Created a high-quality promotional video for the client's new product, managing the production of the video while leading video editing efforts.
Produced a short film that spoke to a niche audience, generating over 40,000 views
Created a simple tutorial video with animated icons and clear instructions for clients to use the website's commenting feature
Nov 2023 - Present
Led the marketing team of a speciality streaming service, developing marketing strategies and executing marketing campaigns. This involved everything from directing a professional commercial and a series of trailers, significantly boosting our brand image with millions of impressions, to creating new email workflows to improve customer retention and engagement. My role has also involved managing a diverse global team and mentoring team members in their respective channels.
Nov 2021 - Sep 2023
As the point of contact for all clients at a healthcare start-up, I used my creative systems-building skills to create and manage the post-sales process from onboarding to customer exit interviews and surveys. This involved creating educational flyers, email templates, process automation in HubSpot, and more to grow $1 million in ARR to $4 million in less than 2 years. My role also involved supporting the sales team through the development of effective marketing material such as a new sales sheet that included updated positioning. Overall, these efforts led to customer NPS scores of 42 and CSAT scores of 70, reflecting the strong customer value I was able to create through my role.
Feb 2019 - Aug 2021
I was instrumental as one of the initial employees at a seed round tech startup, contributing to securing a remarkable $10 million series A raise and overseeing the growth of our team to over 100 members in just 2 years. I showcased initiative by mastering a low-code tool, enhancing operational efficiency by 20% and elevating the overall customer experience. Through collaboration across sales, engineering, product, and operations, I optimized processes and trained colleagues to deliver an enhanced customer journey. Additionally, I successfully managed high-value home renovation projects with daily client communication, ensuring exceptional customer satisfaction.
May 2016 - July 2017
As the intern of two departments, Fund Reporting and Compliance, my time at Portland Investment Council allowed me to develop my time-management, detail-oriented and communication skills. My major accomplishments included creating a semi-automated process of performing monthly accounting recolitation using a new report I had setup using simple macros in Excel.
2013 - 2018
McMaster University
As an ambitious, aspiring entrepreneur studying business, McMaster University provided me the opportunity to start and co-found various intiatives. These initiatives ranged from starting a new club that inpsired students to pursue meaningful, and principle based careers to speaking to my first customers as a co-founder of an e-commerce based start-up, to launching a small YouTube channel and picking up filmmaking. At the same time, I was able to juggle these intiatives with my studies, graudating with a 3.96/4.00 GPA.
Previous Director of VFC
Ahmad is a kind and creative soul, with a strong ambition to use technology for positive social impact. Ahmad quietly played a central leadership role in connecting a community of 89 strangers together at the recent Venture for Canada training camp. One of his peers commented that at first glance you might mistake Ahmad's reserved and quiet nature as a weakness, however when faced with a group challenge it was Ahmad's thoughtful and creative intellect that brought immense value. A five star candidate for any company looking to hire him.
VP of Operations, Skylight
Since he started with Skylight in early 2019, Ahmad contributed to our seed stage startup in countless ways. He was one of our first client-facing agents, then one of our first contractor-facing agents. Ahmad developed and documented many processes, and in fact defined and refined our process for writing process! Ahmad owned and wrote many client-facing articles for the Knowledge Base on our website. He developed tools, researched and crafted content, and contributed to product, always staying busy and productive. I would go so far as to say he has as strong a worth ethic as anyone I've ever worked with, and I would highly recommend him as a multi-faceted generalist who gets things done.
ahmad2khodr@gmail.com